05/08/16 - 04:24:41 | Published in

S.H.

In dealing with a recent complaint, she was really helpful and turned round a situation.  Her intervention meant they had a better understanding of the situation.  Just as importantly, I think they felt listened to, which goes so far.  This also enabled those involved to make adjustments and the complaint was therefore dealt with so smoothly.

 

Thanks

EPSS