Updated: 19/08/16

Staff groups: Educational, Clinical, and Occupational Psychologists

There are many similarities between EPs, CPs, and OPs. All are applied psychologists who have had extensive training and experience in a range of psychological theory and practice. For clients this often means different psychologists will be able to offer a different range of skills such as therapeutic interventions or specific types of training. Each group will use their expertise in psychology to help move situations forward, while the EP for the school ensures that support for a child is coordinated.

EP training focuses on children and young people from birth to 25 and the systems within which those children live and learn such as schools, families, and colleges. Typical areas of work for EPs include removing barriers for those who experience needs in a wide range of areas. As well as  learning difficulties, EPs  will consider whether emotional, behavioural or social communication factors or other needs impact on the child or young person’s inclusion and participation.

CPs are likely to work in a similar way, offering a range of services from consultation to training, group and individual therapeutic work. CPs have their own training which includes the entire life-span from children through to older people. This is reflected in their skill set, for example, the use of therapeutic approaches with systems (e.g. families), groups and individuals and to support a range of mental health needs which might include anxiety, depression or self-harm for example.

OPs carry out work with children with learning difficulties and are able to work to support change in the settings in which children learn.




Dr James Thatcher EBSS_161101_13-25-04 Joint Principal Educational Psychologist 
As well as sharing the leadership of EPSS and contributing to local authority strategic developments, James has particular overall responsibility for the development of traded work, for the ASD team, and for the Trainee EP scheme. James is committed to developing approaches to meeting children’s needs within their communities and to parent and child participation in Service evaluation and development
EBSS_161101_13-27-49 Rita Adair Senior Educational Psychologist
Rita is an experienced teacher and educational psychologist.  She has led on several innovative projects focusing on attendance, anti-bullying, developing behaviour forums and challenging homophobia. Her passion is for anti-bullying work and through her work as eastern regional adviser working for the Anti-Bullying Alliance (2004 -2010), she established consistent approaches across the east.
Dr Helena Bunn EBSS_161101_13-24-01 Senior Educational Psychologist
Helena is an experienced educational psychologist, with a portfolio including local, national and international projects focused on educational inclusion for children with special educational needs and those publicly fostered. Helena’s key interest in promoting virtuous cycles of development for vulnerable children is reflected across her professional initiatives.
EBSS_161101_14-09-07  Elaine Nickolls Senior Educational Psychologist
Elaine is an experienced educational psychologist and member of the leadership team, with interests in autism and neurodiversity. Prior to training to become an EP, she had experience of working with pre-school children and then across the school age-range as a learning support teacher and, later, as a secondary SENCo. Elaine is passionate about applying psychology to ensure that all children can be the best they can be and can enjoy their time in education, whatever their needs.
Dr Ian Mann Senior Educational Psychologist 
Since qualifying as an educational psychologist in 2004, Ian has offered ongoing psychological support to schools throughout Norfolk. He has a keen interest in supporting the emotional well-being of all children and young people, through direct therapeutic work (for example, Cognitive Behaviour Therapy), consultative casework, and through whole-school, systemic interventions.
EBSS_161101_13-26-41  Dr Karen Fields Senior Educational Psychologist
Karen is a Child and Educational Psychologist passionate about making the voice of children heard where it matters.  She has lots of experience in working with children of all ages and loves being a member of the EPSS.
Dr Sarah Hatfield Senior Educational Psychologist
Sarah has worked as an educational psychologist for 15 years, spending 7 of these years working as a specialist senior psychologist for Looked After Children. Sarah was responsible for setting up the Norfolk Boarding Partnership in 2008 and retains involvement with the project as part of EPSS wider working.
EBSS_161101_14-05-37 Sean O’Donoghue Educational Psychologist 
Sean has been working as an Educational Psychologist in Norfolk for thirty years, having previously been a SENDCo in East London. He presently works in North Norfolk in both urban and rural schools. He has a developing interest in SEND/EAL. Individual casework remains central to his work.
Dr Lucy Kimber EPSS_LK_a Educational Psychologist 
Lucy is an Educational and Child Psychologist. Her interests are in supporting children and young people with social emotional and mental health needs, by working collaboratively with their school and families. She enjoys working directly with children using therapeutic approaches and is keen to advocate for the needs of vulnerable children.
Jane Sarmezey Educational Psychologist
Jane is an experienced Educational Psychologist.  Special interests include working to support children who have experienced early trauma, and therapeutic work with children (including therapeutic storywriting and therapeutic play).  Jane emphasises the need to consider all contextual factors when promoting the education and life chances of children with additional needs.
Dr Sue Ackerley EBSS_161101_14-30-27 Educational Psychologist
Sue is an Educational Psychologist who has also had a wide range of teaching experiences in both mainstream and specialist settings; this included eight years working for a specialist outreach service to support students with an Autism Spectrum Disorder (ASD) in Suffolk. In addition to ASD, she also has a special interest in mental health issues, being passionate about promoting inclusion,  self-advocacy and emotional wellbeing using holistic approaches.
Dr Emma Speed  Educational Psychologist
Emma Speed is an Educational Psychologist who trained at the University of East London. Prior to this Emma has worked both locally and internationally with children and young people. She has an interest in conducting research to inform practice, which has included exploring High school students’ perspectives of the curriculum, and the relationship between music and language skills of children in the Early Years. She has also been involved in a collaborative research project supporting pupils’ transition to High school. In her practice Emma has a particular interest in Early Intervention and children’s Early Years, and in using creative support strategies.
Dr Sarah Raspin EBSS_161101_14-18-08 Educational Psychologist
Sarah is an Educational Psychologist that received her Doctorate in Applied Educational Psychology at the University of Nottingham.  Her previous experience includes teaching music and performing arts, further study in cognitive neuroscience and working as an Assistant Educational Psychologist.
Reut Einav Polturak Educational Psychologist
Reut is an Educational Psychologist who is experienced in working with children with special educational and emotional needs, using a holistic approach. Her interest is in supporting children and parents through direct therapeutic work and collaborative work with schools through regular consultations. She uses an open minded and empathic approach and employs eclectic techniques to match the most suitable intervention to each child.
Hester Howells Educational Psychologist
Hester is an HCPC Registered Occupational Psychologist and has extensive experience of working with children and adults, completing individual assessments and making tailored recommendations for each child or adult. Hester is experienced in working with children and adults with a range of needs, such as dyslexia, ADHD, Autism and dyspraxia. Hester is currently studying a Doctorate in Educational Psychology, and is in Y3 of her 3 year course
Dr. Lloyd Smith Educational Psychologist
Lloyd is an Educational Psychologist that received his Doctorate at the University of East London. He has previously worked as an Assessment Consultant, a Teaching Assistant and a Support Worker in the community. Lloyd is passionate about working with and supporting parents of children and young people with SEND.
Dr. Kirstie Summers EPSS_KS_a Educational Psychologist 
Kirstie is an Educational Psychologist that received her Doctorate in Applied Educational Psychology at the University of Nottingham. Prior to this, Kirstie worked for the mental health charity Mind and at a Specialist Resource Base for children and young people with Autism. She has a particular interest in supporting children and young people’s social and emotional development. Kirstie has recently joined the Critical Incident Team.
Richard Smith Educational Psychologist
Richard is an Educational Psychologist that received his doctorate in Educational Psychology at the University of East Anglia. He has over 10 years of experience working with children and young people in the field of applied psychology, both within health and social care settings. He has an interest in working with children and young people who have specific learning difficulties, neurodiversity conditions as well as those with profound and multiple learning difficulties. Richard is also interested in using therapeutic approaches to help children manage the social and emotional challenges relating to learning. Richard has a BSc (Hons) in Psychology and an MSc in Neuropsychology.
Kirsty Daniels Educational Psychologist
Kirsty is an Educational Psychologist, she completed her Doctorate in Educational Psychology at the University of Southampton. She has experience of working with school children across the school age-range as a learning support teacher. Kirsty has interests in the application of positive psychology to help adults and children achieve their potential; inclusive approaches in schools and communities, and in particular the impact of belonging on social, emotional and academic development.
Achilleas Dalamagkas Trainee Educational Psychologist
Achilleas is a Trainee Educational Psychologist currently undertaking his Doctorate at the University of East Anglia. He has previously worked as an Assistant Educational Psychologist in England and abroad. He also has a background working with students in Further Education, that involved supporting their mental health and educational needs. His specialist  interests include supporting children and young people who have been adopted from care, and using therapeutic and whole-school approaches to support Social, Emotional and Mental Health needs such as emotional regulation.
Louise Somner Trainee Educational Psychologist
Louise is a Trainee Educational Psychologist currently undertaking her doctorate in Educational Psychology at UEL. Louise has worked with children and young people in a range of educational settings and roles – including working as a teacher in mainstream primaries and an ASC Specialist Resource Base, being involved in the setting up and running of a therapeutic school for Looked After Children and undertaking advisory work around SEMH. She is passionate about supporting and engaging hard to reach children and families and hopes to work alongside service users to find solutions, embed child-centred approaches and encourage sustainable inclusive practice.
Paul Codling Trainee Educational Psychologist
Paul was a secondary school teacher in a mainstream setting and in a Pupil Referral Unit. He also worked within a Learning Disabilities team and for CAMHS. Paul’s interests include psychotherapeutic interventions, mental health and well-being; working with children and young people at risk of school exclusion; Looked After Children, and neurodevelopmental differences, such as ADHD and Autism. Paul has a master’s degree in Psychology and Education and is currently a Trainee Educational and Child Psychologist.
Trainee Educational Psychologist
Rachel Wade Trainee Educational Psychologist
Rachel Wade is a year 2 Trainee Educational Psychologist currently undertaking a doctorate in Educational Psychology at the University of East Anglia.  Rachel initially joined the EPSS team as a Research and Development Assistant/ Assistant Educational Psychologist. Rachel also has experience of working as a primary school teacher and holds a BSc in Psychology, Childhood and Aging.
Shaunna McClean Research & Development Assistant/ AEP

Working in Association with EPSS

EPSS also work with independent Educational Psychologists.  The Associate Educational Psychologists help us manage the ever increasing demand in Norfolk and expand the qualified and experienced EP capacity of EPSS.


Robin Farman Associate Educational Psychologist
Robin is an experienced teacher and educational psychologist. He studied at the Universities of Birmingham, Washington and Zululand. Robin qualified as an Educational Psychologist (Pretoria) and Counselling Psychologist (Natal), where he lectured in Educational Psychology, Special Education, Sports Psychology and Counselling Psychology. He served as a Senior Educational Psychologist in a Local Authority Educational Psychology Service in England for twelve years. He has served as an expert witness in Family Court Cases and SEND Tribunals.
Diane Haward Associate Educational Psychologist
Diane is a Chartered HCPC registered educational psychologist (EP) who has worked for Local Authorities in East Anglia for 20 years. She has experience in supervising Assistant EPs both in Essex and Suffolk. Before qualifying as an EP she taught French and German to secondary aged pupils and was Head of Modern Languages in a Suffolk Upper School. Diane is committed to applying her knowledge of psychology to support children and young people to find their strengths, enjoy learning and have positive aspirations, and to do this by working together with the key people in their lives.  Diane’s areas of interest include emotional literacy/resilience, therapeutic storytelling, mindfulness, personal construct psychology and dynamic assessment.

Poppy Ionides Associate Educational Psychologist

– working with schools/parents/children on issues from individual case work to school policy
– developing the use of solution-focussed drop-in sessions for schools and parents
– supervising an educational psychology doctoral student
– providing evidence for SEN tribunals

Staff groups: Critical Incident Lead Officer – CILO

The Critical Incident Team, led by the CILO, is a multi-disciplinary team trained in trauma management and psychological support, who assist education settings following critical and traumatic incidents. The CI Team receives some core funding from the local authority, and an annual subscription service is offered to academies and independent schools. The team offers consultations in relation to bereaved children in education settings, providing research based support and advice, as well as referrals to outside agencies. The CILO also provides training in relation to managing critical incidents and supporting bereaved children. Please contact Dr Bianca Finger-Berry for further information.

Dr. Bianca Finger-Berry EBSS_161101_13-26-07

Critical Incident Lead Officer 

Bianca trained in social pedagogy in Bielefeld, Germany and after working as a social worker in West Sussex she joined EPSS in 2001. She completed her Doctorate in Education in 2015, and her MA in Advanced Social Work in 2018. Bianca is a trained EMDR therapist. She is part of the EPSS leadership team and leads on work relating to critical incidents, bereavement, trauma and is involved in some suicide prevention activities.

Tel. 01263 739064/07887 832413

Staff groups: Specialist Learning Support Teachers – SLSTs

EPSS also includes SLSTs who, as well as being widely experienced in working with children who experience difficulties with learning, have a range of additional qualifications and/or experience in areas including dyslexia, social communication difficulties, nurture group theory and practice and solution focused brief therapy. SLSTs are qualified to identify dyslexia and complete assessments for access arrangements.

SLSTs work alongside EPs to advise schools and parents on meeting educational needs and offer support including consultation and advice, assessment and direct interventions with individual and groups of children. They can offer a range of interventions including parent workshops, staff training and ‘surgeries’ to discuss individual learning needs.

Liz Jones Specialist Learning Support Teacher
Liz Jones has been employed by Norfolk County Council since 1978 – first as a class-teacher, and joining the then Norfolk Psychological Service in 1985. Liz has worked in the fields of learning support and provision for children excluded from school, and was Course Tutor for the Diploma for Teachers of Learners with SpLD (Dyslexia) for 13 years. She has advanced qualifications in the areas of SEND and learning difficulties and her current role is Specialist Learning Support Teacher within EPSS working with a range of schools from primary to secondary.
EBSS_161101_14-20-24 Anna Pearson Specialist Learning Support Teacher
Anna started off working as a primary teacher and then worked on several research projects, including one investigating the development of young children’s Theory of Mind.  Anna has been very happy working for EPSS for nearly twenty years.  Her special interests are Dyslexia and Autism.
OCR Level 7 SpeLD (Dyslexia), University Certificate in Autistic Spectrum Disorders
Joan McLauchlan EBSS_161101_13-42-29 Specialist Learning Support Teacher
Joan has many years of experience teaching in Primary Schools in Scotland and Norfolk. She was SENCO in a Norwich School prior to joining Norfolk’s Educational Psychology Service in 2001.
She has worked closely in the past with Norfolk’s Advisory Service in rolling out Wave 3 Maths materials and writing a maths assessment focused on filling gaps in pupils’ maths knowledge. She has an interest in dyscalculia.
Now working as a Specialist Learning Support Teacher across all age ranges for Educational Psychology and Specialist Support, she holds a post-graduate qualification in Dyslexia and an Assessment Practicing Certificate in assessing and teaching learners with specific learning difficulties.
EBSS_161101_13-35-48 Jenny Harris Specialist Learning Support Teacher 
Jenny enjoys teaching children to develop their skills – from basic literacy to GCSE English.
She delivers Sound Discovery training. Using formative and dynamic assessment, Jenny uncovers the learner’s needs to guide next steps.
Level 7 Assessment Practising Certificate and Teaching Practising Certificate
Level 7 Assessing and Teaching Learners with Specific Learning Difficulties (Dyslexia)
Sarah Gentle EBSS_161101_13-32-28 Specialist Learning Support Teacher 
Sarah is an experienced teacher and SENCO who has worked in a wide range of educational settings from mainstream schools to Pupil Referral Unit (SSSfN) and across all key stages. Her specialist area of interest is children’s and young people’s social, emotional and mental health.
EBSS_161101_13-43-22 Kate McCaul Specialist Learning Support Teacher
Kate began teaching in 2002 in Norfolk and has experience teaching primary school children as well as secondary pupils and preschool aged children. She joined EPSS in 2012, working as a specialist teacher supporting children with literacy difficulties. Kate enjoys working with individuals, and their schools and families to find the best ways to support them , building on their strengths and helping them progress and feel more confident as learners. Kate has a Level 5 Certificate: Teaching Learners with Specific Learning Difficulties (Dyslexia), and is working toward the Level 7 qualification.
Dave Pearce EBSS_161101_13-51-54 Specialist Learning Support Teacher
 Dave Pearce has been teaching in East Anglia since 1974. In 2004 he served as Norfolk Children’s Services’ exclusions officer, followed by advisory work relating to additional and alternative educational provision, linked to the Pupil Referral Unit. He retired in 2011. He re-joined the EPSS in 2016 in his current capacity as Specialist Learning Support Teacher. Dave has advanced qualifications in SEND, learning difficulties and child psychology, and works with a range of education and training providers – primary and secondary schools, and Post-16. He is also a member of the Critical Incident Team.
EBSS_161101_14-23-32 Carrieanne Miller Specialist Learning Support Teacher
Carrie is an experienced teacher and SENCO who has worked in Norfolk schools since 2002. She began working with EPSS as a Specialist Teacher in 2016. Carrie holds a postgraduate SEND award and a Level 5 Certificate: Teaching Learners with Specific Learning Difficulties (Dyslexia). She is currently working toward the Level 7 SpLD qualification. Carrie enjoys collaborating with families and school staff to support learners across all key stages.
Adrian Knott EBSS_161101_13-46-50 Specialist Learning Support Teacher
Adrian is an experienced teacher and SENCO who has taught in secondary phases across Norfolk. He previously taught in a Bilingual International School in Southern Spain where he led a physical education department and had additional responsibility for developing literacy skills in the primary phase. Adrian also has experience of leading a Specialist Resource Base for Cognition and Learning in Norfolk. Adrian holds postgraduate qualifications in dyslexia and psychometric testing. He has an Assessment Practising Certificate in assessing and teaching learners with specific learning difficulties.
Helenè Coates Specialist Learning Support Teacher
Helenè is a Psychology graduate who subsequently trained as a teacher. She has had experience of teaching across both primary and secondary phases. Helenè started working as a Specialist Learning Support Teacher with EPSS in 2010. She has a keen interest in Dyslexia; working collaboratively with school, parents and the learner to capitalise on strengths and overcome barriers to learning. Helenè has an OCR Level 7 certificate in assessing and teaching learners with specific difficulties in literacy (Dyslexia)

Helen Keer

Specialist Learning Support Teacher
Helen is an experienced primary school teacher and SENCo, who has worked in schools in and around the Norwich area since 1995. She has a BA Hons in German and Dutch and a Post Graduate Certificate in Education. She began working with EPSS as a Specialist Support Teacher in 2019. Helen enjoys working collaboratively with individuals, their families and their schools, to build on strengths and to overcome barriers to learning.
Jo O’Donoghue Specialist Behaviour Support Teacher/SEMH Team Coordinator 
Jo has extensive experience of working with children with special educational needs in a range of settings. She works as an Associate for the EPSS carrying out assessments and consultancy work with schools and delivering training. Jo currently also manages the SEMH Team which comprises SEMH practitioners and specialist support assistants. Jo has a post graduate advanced diploma in working with children with SEMH difficulties and is also a trained psychodynamic counsellor. For several years she has been a respite and emergency foster carer for Norfolk children.
Katherine Golding Specialist Learning Support Teacher
Catherine is an experienced teacher and SENCO who has worked in Early Years settings and Primary schools in Norfolk since 1997. Her special areas of interest are Autism, supporting social, emotional and mental health in children and young people and working with parents and families of children with SEND.
Belinda O’Brien Specialist Learning Support Teacher
Belinda qualified as a teacher at Rolle College of Education in 1996.  Since qualifying she has worked in Infant, Junior and Primary Schools in London and Norfolk; both in the maintained and independent sector.  She has held a variety of positions including class teacher, reading intervention teacher, English lead, Deputy Headteacher, SENCo and specialist teacher.Belinda studied for her PGC SpLD (Dyslexia) qualification with Edge Hill University and graduated in 2012.  She holds a current Assessment Practicing Certificate with Patoss.  She also successfully gained her National SENCo award in 2016 through the University College of London and her Advanced SENCo award in 2018.  Belinda has an extensive and diverse range of professional experience including: – Elklan, phonics, Philosophy, assessment, KS1 moderation and mental health.
Gill King Specialist Learning Support Teacher
Gill is an experienced teacher who first joined Norfolk’s Educational Psychology Service in 2001. Over the last 15 years she has specialised in using the Solution Focused Approach to support individuals experiencing emotional barriers to learning. She is a member of the Critical Incident Team and holds a post-graduate Diploma in Dyslexia. In 2015, Gill moved to be the Lead Teacher in a KS2 Specialist Resource Base in Norwich, and in 2019 is delighted to return to EPSS and continue her work enabling learners to become the best versions of themselves.
Specialist Learning Support Teacher
To be confirmed


Staff groups: ASD and SEMH Teams

The Social, Emotional, Mental Health Support Team (SEMH)

The SEMH team have a remit to support children & young people in schools, further education provision, and local authority pre-school settings.
The SEMH team provides support for young people, families and staff within educational settings and aims to offer support at the earliest opportunity and reduce exclusions.
The team currently comprises SEMH Practitioners and an SEMH Specialist Support Assistant (SSA)

Caroline Hall Social, Emotional and Mental Health (SEMH) Practitioner 
Caroline has extensive experience in working with vulnerable and challenging children in a range of settings, including a Pupil Referral Unit, a Specialist Resource Base and mainstream schools. She has a BA Hons in French and a BSc Hons in Psychology. She completed a Post Graduate diploma in Child Development with the O.U. in 2011 and has a special interest in supporting children with mental health difficulties.
Louise Brown Social, Emotional and Mental Health (SEMH) Practitioner 
Louise has many years of experience with Primary, Secondary and University students and has trained staff on mental health and well-being issues within schools, colleges and local businesses. Having graduated with a BSc in Psychology, PG Cert. Psychology and PG Cert. Childhood and Youth, Louise is in her final stage of her MSc. in Psychology and Education with the Open University.  Louise was in private practice before joining the EPSS and loves being part of the SEMH team. She is dedicated to helping children improve their mental well-being with a specialised focus on emotional regulation, increasing self-esteem and is trained in NLP and Mindfulness.
Caroline Hatch Social, Emotional and Mental Health (SEMH) Practitioner 
Caroline has 34 years of experience working with children in primary and secondary mainstream settings. She has lead departments and written schemes of work for mainstream students. She has also worked supporting students with PMLD in a range of discrete groups and settings, supporting and delivering schemes of work as directed by Speech and Language therapists, etc . Pre teaching ‘P’level students and has been a Head of Year an Inclusion manager and Safeguarding lead. She is a History graduate.
Ellie Johnston Social, Emotional and Mental Health (SEMH) Practitioner 
Ellie joined EPSS in November 2019.  She has ten years’ experience of supporting vulnerable students and those with special educational needs, both one-to-one and within the classroom setting, identifying and addressing barriers to learning, promoting inclusion within secondary mainstream settings, having previously worked as a TA, Learning Lead (Sensory & Physical Needs) and Childrens Residential Support Worker.  Ellie has a BSc (Hons) in Psychology, Level 7: Certificate of Psychometric Testing, Assessment & Access Arrangements (CPT3A) and a BTEC Level 3 Teaching Assistants Working with Sensory Impaired Young People (Deafness).  Her specialist area of interest is delivering interventions, mentoring students one-to-one with emerging or identified SEMH needs, working collaboratively with schools and parents to support and maintain engagement with school and learning.
Beryl Bond SEMH Specialist Support Assistant
Beryl has been working within the Primary education sector for over 30 years as a Teaching Assistant, Higher Level Teaching Assistant as well as providing One to One support for a high number of children with varying needs. She has completed training as a Parent Support Adviser and has actively supported many families. She enjoys supporting the children around their social, emotional and mental health needs, helping them to become more confident and positive, as well as showing them ways to manage, control and understand their own behaviours and emotions. Beryl is also able to work with families to support them around parenting strategies and other specific needs.


ASD Team

 The Autistic Spectrum Disorder Specialist Support Assistant (ASD SSA) team have been delivering services to children, schools and others in Norfolk for over 15 years. The team is now comprised of 4 full-time staff who have a remit to support children in schools and local authority pre-school settings through core or commissioned work. The team are also able to offer ASD training to school staff.

Julie Stewart ASD  Support Team Coordinator
Julie has over 20 years’ experience of working with children and young people with ASD or social communication difficulties across a range of settings. Julie has received extensive training including TEACCH, PECS, Social Stories and Lego based therapy. Julie  also supports colleagues within the Neurodevelopment pathway to deliver Cygnet and Earlybird training to parents of children with an ASD diagnosis.
Jeni Mein ASD Specialist Support Assistant 
Jeni has 19 years of working with autism within mainstream, specialist and a specialist resource base provision. She is trained in TEACCH, PEC’s, Social Story writing and Lego-based therapy. Jeni is also a licenced EarlyBird trainer and co-runs parent support programmes.
Tayla Esgate-Menear EPSS Specialist Support Assistant 
Tayla has had experience working with a range of children aged 4-18 years with ASD traits and/or ASD diagnosis within specialist settings. Tayla also has experience providing short term respite care to children with disabilities within Norfolk. Tayla now specialises in supporting children with ASD or social communication difficulties in mainstream settings. Tayla also supports health organisations to deliver Cygnet training to parents of children who have received an ASD diagnosis.


Staff groups: Traded Services Support  and Business Support – BSO
Our BSO Team promote a philosophy of putting children & young people’s needs first at every opportunity they have a keen eye for detail and are the backbone of our service. They are the secondary point of contact for telephone and personal inquiries, supplying information and directing matters as appropriate.

Traded Services Support Officer

Our TSSO is your primary contact for any and all queries regarding new and ongoing contracts. The TSSO’s primary duties are to assist in plans to establish this site and extend promotional arrangements, to review financial and business monitoring processes, and to enhance quality assurance and business intelligence systems.

A.J. James Brooks


Traded Services Support Officer 

James has over 15 years of marketing and sales experience on both sides of the Atlantic.  This vast experience and his continued growth have helped him become a vital part of the EPSS Team. Based in our Carrow House offices, James is typically the first point of contact for any traded queries. james.brooks@norfolk.gov.uk 01603 306362


Business Support Officers

01603 307550

Irene Hoare- BS Manager

Michele Blazey

Sue Burt

Cheryl Gedge

Helen Dodgson

Diane Leslie

Sarah Rosser

Bridget Tinsey

Sophie Higgins

Sandra Winter