Privacy Policy

Updated: 08/08/16

This page explains how this site, which is managed by Educational Psychology & Specialist Support, uses any information you give to us, and the ways in which we protect your privacy.


We use cookies on this website. A cookie is a text file sent to your browser and stored there. This enables the web server to recognise your computer when you revisit our website.

We use cookies for things like collecting website usage data (via Google Analytics), which help us to improve the website and to display more relevant content to users based on previous sessions spent our website.

Most browsers allow you to refuse to accept cookies. This may, however, have a negative impact upon the usability of many websites, and may prevent you from accessing some services available on this website.

For more detailed information about how we use cookies on this website and how to disable them, click here

The Data Protection Act

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so or it is for the prevention or detection of crime or fraud. Our website contains full details of Educational Psychology & Specialist Support Data Protection Policy

Data protection officer

Norfolk County Council appoints a data protection officer who coordinates Data Protection across the Council and can be contacted by writing to:

The Data Protection Officer
Norfolk County Council
Norfolk Record Office
The Archive Centre
Martineau Lane

What information we collect

If you are a user with general public and anonymous access the Educational Psychology & Specialist Support website does not store or capture personal information, but merely logs the user’s IP address that is automatically recognised by the web server.

We collect information from visitors to the Educational Psychology & Specialist Support website using Google Analytics, which anonymously tracks things like numbers of visits/visitors/pageviews to our website, popular pages, customer journeys, and what browser or device people are using. It does not collect any personal information about the individual user. This enables us to monitor the performance of the website, ensure it can be used by everybody, and to deliver relevant and timely information to users.

Telecommunications Regulations 2000

Communications with Educational Psychology & Specialist Support (including online transactions) may be subject to monitoring and recording only for purposes permitted by the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 in order to prevent or detect a crime, or investigate or detect the unauthorised use of the service.

Contacting us

You can ask for information or request services in five ways: by requests and questions sent by online forms, email, phone, post or in person. You can make comments and give us your feedback in the same way.

If you send an email or complete a form on the website asking for information or a service, or sending a comment that requires a response, it will be passed to the appropriate department who will respond to you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so or it is for the prevention or detection of crime or fraud.

After we have replied to you, the Customer Service Centre will keep a record of your message for one year. Any queries which have been forwarded to other departments for a response may be kept for longer, but always in accordance with Educational Psychology & Specialist Support data protection policy.

Content sharing

Content published on our website (including on our Norfolk Directory) is public-facing, and can be shared via email or social networking sites using the functionality provided on the site. This type of content sharing is permitted as the information is being bookmarked or linked, and not adapted or altered.

Customer website feedback

Customers can give us feedback about our website, online information and transactions, using either by contacting us via a web form (see ‘Contacting us’ above), or the online feedback facility.

The information provided is used to build an overall picture of the general locations of people who use the website (ie via postcode) and their experiences so we can make our website usable and useful to all our visitors.

Email alerts and newsletters

After you register your email address, any messages you receive will be relevant to the service you originally signed up for. You have the option to subscribe to additional EPSS newsletters or you can unsubscribe at any time by following the links in each email we send or by logging in to your account and managing your subscriptions.

Sometimes you may be given the option to provide additional information which will allow us to send messages which are more relevant to your interests.

Information is stored on the understanding that personal data are adequately protected in accordance with the eighth principle of the Data Protection Act 1998.

External links

The Educational Psychology & Specialist Support website contains links to other external websites. This privacy policy applies only to our site, so you should always take care when you are moving to another site and read the privacy statement of any site, which collects personal information. Educational Psychology & Specialist Support accepts no responsibility or liability for these sites.

We do not pass on any personal information you have given us to any other site, except in the case of online payments where we transfer your details to HSBC our online payments partner and you enter your credit or debit card details on their secure website.

Access to your information and contacting Educational Psychology & Specialist Support

If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by email, phone or regular mail:

Phone: 01603 306362

Educational Psychology & Specialist Support
Level 2, Carrow House
301 King Street
Norwich,  NR1 2TN

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.